Delete Your Account

You can delete your Velka account and its data at any time. This page explains how, both in-app and by request if you no longer have access to the app.

In-app deletion

The fastest way to delete your account is from inside Velka Coach or the Velka client app — the steps are identical in both apps:

1. Open Profile.
2. Go to the Account section.
3. Tap Delete Account.
4. Confirm by tapping Delete my account in the sheet.

Your account and its data are deleted immediately — this action cannot be undone.

Request by email

If you no longer have access to the app, you can request deletion by email instead. Write to privacy@velka.fit from the email address registered on your account. We will verify your identity before processing the request — for example, by confirming details tied to the account.

What is deleted

Deleting your account permanently removes:

• Your profile and account details
• Your training plans and sessions
• Your check-ins and check-in photos
• Your messages and Kilo chat history
• Any documents you uploaded

What is retained and why

A small amount of data survives account deletion, for security and legal reasons. Any data that remains is kept only for as long as needed to meet legal obligations, such as accounting, and security audit logs are retained for security purposes. See the Retention section of our Privacy Policy for details.

Store subscriptions

Deleting your Velka account does not cancel an App Store or Google Play subscription. Manage or cancel a subscription directly in the store: on iOS, open Settings, tap your Apple Account, then Subscriptions; on Android, open the Play Store app, then Payments & subscriptions, then Subscriptions.